Amazon EventBridge

Use cases

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  Customer Support

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    You can send status changes in customer support tickets to EventBridge and trigger an automated workflow, or use machine learning to train and deploy a sentiment analysis model. For example, you can use Amazon Sagemaker to attach a customer satisfaction score on an original Zendesk ticket.

    
    
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  Security Operations

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    You can send security events to EventBridge for communication to relevant user groups across multiple channels. For example, you can include threat detection events in a Whispir communications workflow, or automate the delivery of security system reports with event-based rules.

    
    
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  Business Operations

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    You can use EventBridge to access, process, and send operational data from one system to another. For example, you can use EventBridge to connect PagerDuty incidents to an Amazon Redshift data warehouse, so you can analyze the remediation velocity and average operational load on engineering teams.

    
    
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  Application Monitoring

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    You can respond rapidly to changes in application performance by using EventBridge to collect real-time streams of application metrics. For example, you can send load volume alerts from DataDog to EventBridge to trigger an AWS Lambda function that scales your EC2 instances to handle the expected load increase.

    
    
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  Directory Registration

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    You can automate directory registration processes by sending user information to EventBridge to trigger a workflow. For example, you can send new user creation events from OneLogin to EventBridge, and route them to a Lambda function that makes technical resources available to newly hired engineers.

    
    
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  Customer Data Updates

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    You can use changes in customer data in your customer relationship management (CRM) system to trigger workflows in other systems. For example, you can send an event to EventBridge when the status of a SugarCRM opportunity changes to “Closed Won,” and trigger a workflow that will provision billing records in an accounting system.